E-BANKING
HAZTE CLIENTE
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Write to us to receive our latest news, analysis, and innovations. Discover how CCEI BANK GE S.A. continues to transform the future of finance through digital, innovative solutions and solid partnerships.

We offer our clients a wide range of digital tools through our various subsidiaries so that they can fully benefit from our services.

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FORM FOR THE ANONYMOUS COMPLAINTS CHANNEL

Complete the Anonymous Complaints Channel form and our team will analyze it and give it the corresponding treatment, guaranteeing at all times the confidentiality of the information provided.

Claims Service

At CCEI BANK GE, your satisfaction and trust are our priority.

We offer you a Claims Service designed to attend to, analyze and resolve any incident related to our products or services.

Our commitment is to offer you a transparent, fast and effective response, guaranteeing fair and respectful treatment at all times. If you have any concerns, suggestions or inconveniences, we will be happy to help you and find the best solution for you.

Complete the claim form and our team will contact you.

Incluya su número con el prefijo nacional de Guinea Ecuatorial (+240)
¿Es usted cliente de nuestro banco?
Seleccione si ya es cliente de nuestro banco.
Ingrese su número de cuenta bancaria (si es cliente)
Por favor, introduzca su documento de identidad para verificación.
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Frequently Asked Questions (FAQ)

  • A. INDIVIDUALS
How can I open an account at CCEI BANK GE?
  • Employment contract/Appointment
  • Last 3 payslips
  • 4 photos
  • An account opening request addressed to the General Director of the Bank.
  • 30,000 FCFA. first deposit for savings accounts / 50,000 FCFA. first deposit for current accounts.
  • Fill out and sign the form designed by the Bank
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.
  • Fill out and sign the form designed by the Bank
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.

If you lose your card, go to the Bank’s offices as soon as you can and deposit the following documentation:

  • Make a card blocking request.
  • Fill out the application for a new card at the Bank.
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.
  • Make a request addressed to the General Director of the Bank.
  • Present the certificate of irrevocable salary domiciliation, seniority and the last three payslips.
  • Provide a copy of your employment contract/Appointment
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.
  • Provide proof of other sources of income (if necessary)
  • Provide proof of the need, that is; proforma invoices, images/budgets/ and any other additional documentation.

To open a minor’s account at CCEI BANKG GE, you must provide the following requirements;

  • Literal birth certificate of the minor
  • 2 passport-size photos of the minor
  • Copy of the identification document (DIP/PASSPORT/RESIDENCE) in force of the parents or guardians.
  • Copy of employment contract/Appointment of the father, mother or guardian.
  • 30,000 FCFA. as an initial amount to open the account.
  • You must request a new PIN code. To request it, you must provide the following requirements;
  • Fill out the corresponding form at the Bank.
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.

If you have the need to collect, you must go to the Bank’s offices and operate at the window while waiting for the acquisition of a new PIN.

If the card does not work at the ATM, we recommend that you go to the Bank or contact the Electronic and Digital Banking Service directly at +240 222 704 124.
  • Request the E-BNAKING/ CCEI MOBILE product, which will allow you to work with your account from anywhere in the world.

If you lose your card or it is stolen, you must go to the Bank as soon as you can to request the immediate blocking of your card, providing the following documentation:

  • Letter of request to block the card.
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.

If you are outside the country, contact the Electronic and Digital Banking service directly at +240 222 704 124.

  • Make a request addressed to the General Director of the Bank.
  • Provide 2 passport-size photos
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force
  • 20,000F FCFA. minimum monthly income
  • You must submit the request addressed to the General Director of the Bank.
  • Proforma invoices of the need
  • Copy of document in force.
  • B. COMPANIES
How can I open a company account at CCEI BANK GE?

** IF IT IS A LIMITED COMPANY OR PUBLIC LIMITED COMPANY, the following requirements must be provided:

  • ACCOUNT OPENING REQUEST (on letterhead indicating the company name, NIF, telephone, company address, signed and sealed. In addition, it must contain the names of the signatories and the signature regime).
  • SOCIETY STATUTES DULY NOTARIZED.
  • MINUTES OF APPOINTMENT OF THE LEADERS (NOTARIZED AND REGISTERED) IF THEY HAVE NOT BEEN APPOINTED STATUTORILY.
  • CONCISE CERTIFICATE
  • TAX IDENTIFICATION NUMBER (NIF).
  • REGISTRATION CERTIFICATE AT THE SINGLE BUSINESS WINDOW.
  • REGISTRATION CERTIFICATE IN THE BUSINESS REGISTRY.
  • REGISTRATION CERTIFICATE IN COMMERCE.
  • LOCATION PLAN OF THE REGISTERED OFFICE.
  • DIP, PASSPORT OR RESIDENCE PERMIT IN FORCE OF ALL THE MEMBERS, OF THE MANAGER, DIRECTOR. OF ALL THE MEMBERS OF THE GOVERNING BODY AND THOSE OF ALL THE SIGNATORIES.

If a member is a minor. attach both the literal birth certificate and the power of representation if the representative is not the parent.

If a member is a company, provide the statutes of the member company and DIP, Passport or residence permit in force of its members.

  • TWO PASSPORT-SIZE PHOTOGRAPHS OF THE MANAGER/DIRECTOR AND THE SIGNATORIES
  • A MINIMUM INITIAL INCOME OF 150,000 XAF

** IF IT IS A SUBSIDIARY OR BRANCH, the following requirements must be provided:

  • ACCOUNT OPENING REQUEST (on letterhead indicating the company name. the NIF, the telephone, the company address, signed and sealed. In addition, it must contain the names of the signatories and the signature regime).
  • STATUTES OF THE PARENT COMPANY DULY APPROVED BEFORE A NOTARY, AFTER OFFICIAL TRANSLATION IF THEY ARE NOT IN SPANISH.
  • POWER OF THE PARENT COMPANY, DULY APPROVED BY THE NOTARY.
  • CONCISE CERTIFICATE.
  • TAX IDENTIFICATION NUMBER (NIF).
  • REGISTRATION CERTIFICATE AT THE SINGLE BUSINESS WINDOW.
  • REGISTRATION CERTIFICATE IN THE BUSINESS REGISTRY
  • REGISTRATION CERTIFICATE IN COMMERCE.
  • LOCATION PLAN OF THE REGISTERED OFFICE.
  • DIP, PASSPORT OR RESIDENCE PERMIT IN FORCE OF ALL THE MEMBERS, OF THE MANAGER/DIRECTOR, OF ALL THE MEMBERS OF THE GOVERNING BODY AND THE SIGNATORIES.

If a member is a minor, attach both the literal birth certificate and the power of representation if the representative is not the parent.

If a member is a company, statutes of the member company and DIP. Passport or residence permit in force of its members.

  • TWO PASSPORT-SIZE PHOTOGRAPHS OF THE MANAGER, DIRECTOR AND THE SIGNATORIES.
  • AN INCOME OF 150,000 FCFA.

** IF IT IS A SELF-EMPLOYED, the following requirements must be provided:

  • ACCOUNT OPENING REQUEST (on letterhead indicating the NIF, the telephone, the address, signed, sealed or not. In addition, it must contain the names of the signatory/s and the regime).
  • TAX IDENTIFICATION NUMBER (NIF).
  • REGISTRATION CERTIFICATE IN THE VUE.
  • REGISTRATION CERTIFICATE IN THE BUSINESS REGISTRY.
  • REGISTRATION CERTIFICATE IN COMMERCE.
  • LOCATION PLAN OF THE REGISTERED OFFICE.
  • DII’, PASSPORT OR RESIDENCE PERMIT IN FORCE.
  • TWO PASSPORT-SIZE PHOTOGRAPHS.
  • AN INITIAL INCOME OF 100,000 FCFA.

** IF IT IS A CHURCH, the following requirements must be provided:

  • ACCOUNT OPENING REQUEST (on letterhead indicating the telephone, the address, signed, sealed. In addition, it must contain the names of the signatory/s and the signature regime).
  • STATUTES DULY LEGALIZED BEFORE A NOTARY.
  • AUTHORIZATION AND/OR RESOLUTION OF THE TUTORING MINISTRY.
  • DIP, PASSPORT OR RESIDENCE PERMIT IN FORCE OF ALL THE FOUNDING CONGREGATED, AND SIGNATORIES.
  • TWO PASSPORT-SIZE PHOTOGRAPHS OF EACH SIGNATORY
  • LOCATION PLAN OF THE CHURCH
  • A MINIMUM FIRST INCOME OF 150,000 F CFAS

To apply for a card for your company, you must go to the Bank’s facilities, providing the following requirements;

  • Legal documents of the company
  • Request addressed to the General Director of the Bank.
  • Provide a copy of the identification document (DIP/PASSPORT/RESIDENCE) in force.

To apply for a loan, you must first be a client, and provide the following requirements;

  • Letter of request on a letterhead of your company, signed and sealed by the manager. (if it is a Limited Company)
  • Authorization or endorsement of the board of directors together with the request of the General Director. (if it is a Public Limited Company).
  • Provide all the legal documentation of the company
  • If it is a service provision company, provide the service provision contracts.
  • If it is a construction company, provide the building permit.
  • If they are other companies, they should provide the financial statements of the last 3 years.
To meet your manager, you must go to the Bank’s offices, go to the reception or the customer service.

To request a new pin, you must provide the following requirements;

  • Fill out the form designed by the Bank.
  • Copy of document of the legal representative of the company.

If you have the need to collect, you must go to the Bank’s offices and operate at the window while waiting for the acquisition of a new PIN.

  • Have the parent account in CCEI BANK GE
  • Prepare a request for domiciliation of payroll of the staff attaching the list of employees.
  • Provide the payroll in digital format.

Request the E-BANKING/ CCEI MOBILE product, which will allow you to operate in your accounts from anywhere in the world.

  • Deposit the letter of request on the letterhead of your company, addressed to the General Director of the Bank.
  • Provide the Invoices duly validated by the supplier and domiciled in our Bank.
  • Provide the Payment Confirmation or order issuance Document.

Useful Documents

Find here all the essential documents to facilitate your transactions with the bank.

We provide you with forms, conditions, information sheets and other downloadable resources so that you can carry out your procedures quickly, safely and transparently.

Consult, download and use the documentation you need at any time.

Descripción Enlace para Descargar
CONTRATO E-BANKING -CON PERIODO PERMANENCIA 1 AÑO DESCARGAR
CONTRATO SMS EMPRESAS SL, SA Y ASIMILADOS DESCARGAR
CONTRATO SMS ESTABLECIMIENTOS Y ASOCIACIONES DESCARGAR
CONTRATO SMS FUNCIONARIOS Y ASIMILADOS DESCARGAR
CONTRATO SMS OTROS CLIENTES ASALARIADOS DESCARGAR
CONTRATO SMS PARTICULARES DESCARGAR
FICHA DE SUSCRIPCIÓN DE PRODUCTOS ELECTRÓNICOS ACTUALIZADA DESCARGAR
CARACTERISTICAS MASTER CARD DESCARGAR
FICHA MODIFICADA MASTER CARD DESCARGAR
REQUISITOS PARA UNA MASTER CARD DESCARGAR
Sousciption GAB ES DESCARGAR
FICHA DE SUSCRIPCIÓN DE TARJETA BANCARIA DESCARGAR
FICHA DE RECLAMACIONES GAB DESCARGAR
REQUISITOS PARA TRASFERENCIA NACIONALES E INTERNACIONALES ( COMEX) DESCARGAR
FICHA DE RECLAMACIONES DESCARGAR
TARIFAS MONEYGRAM CCEI BANK GE S.A. DESCARGAR
SOLICITUD DE APERTURA DE CUENTA AL CLIENTE DESCARGAR
RECLAMACION SMS DESCARGAR
FICHAS DE SOLICITUD Y RECLAMACIONES DEL SERVICIO MONÉTICA (CCEI MOBILE Y OTROS)DESCARGAR

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